The client service policy of Kiselica & partners is designed to ensure that you are pleased with our working relationship. If at any time you feel we are not meeting these standards, please discuss your concerns with your attorney:

• We will vigorously represent your best interests at all times.
• We will communicate our fee arrangements with you early in our relationship.
• We will listen to you, and take the time to understand your needs and expectations.
• We will work with you to develop a deadline for every matter.
• We will be problem solvers, not problem makers.
• We will return your telephone calls and emails promptly.
• We will consult with you before we transfer responsibility for your work to another lawyer in our firm.
• We will keep you informed on the progress and status of our work for you.
• We will not consider a matter completed until we have followed up to confirm your satisfaction.
• We will adjust your bill if you are not satisfied with our services.

Billing Principles

To help you understand our billing policies and procedures, we offer these answers to some commonly asked questions.

Q.	How will I be charged for services?
A.	Before services are performed, you and your attorney will ordinarily discuss either orally or via emails the manner in which you will be charged. Unless otherwise agreed, you will be charged for all services on an hourly rate basis. The hourly rate charged for each person who works on your case reflects that person's expertise and experience. In some cases, it may be possible to make alternative arrangements for your case to be handled on a contingency fee basis. In other cases, you may be charged a flat rate fee for the particular service being performed. You will receive a  letter that summarizes and explains the payment terms to which you and your attorney have agreed. You will be responsible for paying expenses, such as copying costs, postage, filing fees, and other miscellaneous costs incurred in connection with your matter. Depending upon the circumstances, we may agree to advance expenses on your behalf or we may ask you to provide an advance against expenses.
Q.	Will I be charged for phone calls with my attorney or my attorney's support staff?
A.	Yes, if your matter is being billed on an hourly basis. Your attorney will charge for all time spent on your case. This may include office conferences or court appearances, time spent doing necessary research, and time spent with you on the telephone. Normally we do not charge for secretarial time, but occasionally an attorney's secretary will perform services of a paralegal nature in connection with your case. You will be charged for those services at the secretary's established rate.
Q.	How often will I be billed?
A.	Unless otherwise arranged, you will be billed monthly. Each statement covers the work done during the previous billing period.
Q.	What information will be included on the statement?
A.	The statement reflects the inclusive dates for the period of service covered. Unless otherwise arranged, you will receive a separate narratives descriotin for each separate matter attached to the bill. The main section of the descriptin itemizes the professional services provided by date. The lower section of the description will show a summary of charges for services and any expenses related to the matter. The final figure is the amount due. This figure will include, in addition to charges for the current period, any unpaid balance.
Q.	When are invoices payable?
A.	Each invoice is payable within ten calendar days as of it issiance if not agreed otherwise. If an occasion should arise which may prevent you from making your full payment each month, we ask that you discuss it with us. You may contact your attorney to make arrangements for installment payments. We are willing to work with you to accommodate your particular situation.
Q.	What if I pay money in advance?
A.	In some cases, we will ask new clients to make an advance payment toward fees and/or costs which may arise. If this applies to you, the approach will be confirmed and explained to you in writing.  Advance money will be held in our separate account as your attorney works on your case. If advance money is left in such separate account after applying it to your final balances, the remaining amount will be returned to you.

If you have additional questions about our billing policies and procedures, please feel at libery to discuss them with your attorney.

"The minute you read something you can't understand, you can almost be sure it was drawn up by a lawyer."